Frequently Asked Questions

We are fully insured and hold Public and Employers Liability Insurance .

We will always endeavour to schedule the same professional cleaner each week, sometimes this may not be possible due to holidays or sickness.  If you book a weekly service, you will have a carefully selected cleaning professional assigned to you.  All our staff are highly trained and follow regulatory industry standards at all times. 

Clients do not have to be at the property for us to carry out our scheduled visits, but this is entirely up to you. You can be home at the time or be out. We are happy to hold keys for clients as we have insurance for this. Our main concern would be that you are happy and comfortable with any arrangements. 

All data that we hold for our clients or potential clients is stored securely on our internal IT systems which are safe and secure. Only authorised personnel have access to our IT systems. 

As part of our regulatory  requirement and the law we are registered with the Information Commissioner's Office (ICO) under registration number  ZB235381.

We hold Cyber and Data Insurance. 

Our prices vary from client to client for a number of reasons, such as client requirements, size of the property. We are always upfront about our fees before any work commences. We reserve the right to amend any quote provided if your requirements change during the services.